1. Why is chimney cleaning important?

Regular chimney cleaning is crucial to prevent the buildup of creosote, a highly flammable substance that can cause chimney fires. It also helps to remove blockages and ensures your chimney operates efficiently, keeping your home safe and warm.

2. How often should I have my chimney cleaned?

It is generally recommended to have your chimney inspected and cleaned at least once a year, preferably before the start of the heating season. However, more frequent cleanings may be necessary if you use your fireplace or stove frequently.

3. What makes Fidelis different from other chimney cleaning services?

At Fidelis, we have nearly 30 years of combined experience and a unique, revolutionary cleaning process that we guarantee. Our system is designed to be thorough, efficient, and minimally disruptive, ensuring you get the best service possible.

4. What is the 3-year fire-free guarantee?

Our 3-year fire-free guarantee means that if you follow our recommended maintenance schedule, we guarantee that you will not experience a chimney fire due to creosote buildup. This guarantee underscores our commitment to your safety and the quality of our work.

5. Is Fidelis veteran-owned?

Yes, Fidelis is proud to be veteran-owned. We bring the discipline, dedication, and commitment to excellence learned in the service to our chimney cleaning business.

6. How do I book a free demonstration?

Booking a free demonstration is easy. Simply contact us via our website or give us a call, and we'll schedule a convenient time to show you how our revolutionary chimney cleaning process works. You'll see firsthand how easy, safe, and economical our service is.

7. What should I expect during the cleaning process?

Our process is designed to be as seamless and non-intrusive as possible. We arrive on time, perform a thorough cleaning, and ensure everything is spotless before we leave. Most tenants won’t even realize we’ve been there, as our process is quiet and efficient.

8. Can you match or beat competitors' prices?

We believe in providing the best value for our services. If a competitor can beat our price, it's likely they are not providing a thorough cleaning. Our unique process ensures a comprehensive and high-quality service that is worth every penny.

9. Are there any preparations I need to make before your team arrives?

Generally, there is little you need to do before we arrive. We handle all aspects of the cleaning process. However, we recommend clearing the area around your fireplace or stove to allow easy access.

10. Do you offer services for both residential and commercial properties?

No, Fidelis currently only offers chimney cleaning services for only commercial properties. No commercial job is too big or too small for our experienced team.

For any other questions or to schedule your free demonstration, feel free to contact us. We look forward to helping you keep your chimney clean and your home safe.